This Privacy Policy describes how USA Digitizers Patches (“we”, “us”, “our”) handles personal information when you visit our website, request a quote, register an account, or place an order with us.
Information We Collect
We only collect the information needed to deliver quotes, process orders, and provide customer support. This typically includes your name, company, contact details, billing information, shipping address, and the artwork or files you submit for production.
How We Use Information
Information you provide is used to prepare digital proofs, manage production, process payments, ship completed orders, and follow up on quotes. We may also send you order updates, invoices, and occasional service-related messages.
Sharing
We do not sell or rent your personal information. We share only the minimum required with payment processors, shipping carriers, and verified production partners — and only for the purpose of fulfilling your order.
Security
Customer accounts, billing details, and artwork are stored on secured infrastructure with restricted access. Payment information is handled through PCI-compliant processors and is never stored in plain text.
Your Choices
You can update your account information at any time from the customer portal, or contact us at patch@usadigitizerspatches.com to request changes, exports, or deletion of your data.
Contact
For any privacy-related questions, reach out by phone at 703-349-6232 or by email at patch@usadigitizerspatches.com.
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Frequently Asked Questions
What products does USA Digitizers offer?
We specialize in custom patches including embroidered, chenille, PVC, silicone, leather, woven, sublimated, and metflex patches. We also produce custom pins, keychains, challenge coins, and knitted socks for promotional and branding purposes.
What is your minimum order quantity?
Our minimum order quantity varies depending on the product type. However, we offer low minimums to accommodate small businesses, startups, and personal projects. Contact us for specific product requirements.
Do you provide a digital proof before production?
Yes. We provide a detailed digital mockup for your approval before production begins. We proceed only after you confirm that everything looks perfect.
Can I request revisions to my design?
Absolutely. We offer revisions during the proof stage to ensure your complete satisfaction before production starts.
What file formats do you accept?
We accept most common formats including: AI, EPS, PDF, PNG, JPG, PSD, and other high-resolution files. Vector files are preferred for the best quality results.
Are your patches durable?
Yes. Our patches are manufactured using high-quality materials designed for durability, long-lasting color retention, and resistance to wear and tear.
Do you ship nationwide?
Yes, we ship across the United States and internationally. Shipping timelines vary depending on your location and selected shipping method.
What if I’m not satisfied with my order?
Customer satisfaction is very important to us. If there is a production error or quality issue on our end, we will work with you to resolve it promptly.
Inspiration Gallery
Explore our collection of custom patches and promotional products designed to inspire your next project.
